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Business Process Excellence & Transformation

About BPET

OpEx

Our collaborations across the organization have resulted in identification of best practices, revenue gain, cost reduction, VOC and metric improvement along with compliance to industry standards.

About OpEx
More Than 20 Years of

Experience

Our expert team of consultants guide you through the five level maturity scale with 10 modules and 57 practices. We not only make you third party audit ready, but also enable you to achieve sustainable account maturity benchmarking.

About OpEx

Our Team

Ashish Mahindra

Corporate SVP , WNS

Ashish Mahindra is a seasoned professional who currently serves as the leader of the Independent Verification and Validation (IV&V) function at WNS. In addition to leading the IV&V function,He is also responsible for heading several other key departments within WNS. These include Enterprise Quality, Transition, Training, Strategic Initiatives, Program Management, Continuous Improvement and Governance. He is a strong advocate of continuous improvement, and he has been instrumental in driving the adoption of Lean Six Sigma, Agile methodologies, and ISO standards within WNS.

Nina Benjamin

Sr.Director,BPET
(Business Process Excellence & Transformation)

With over 20 years of experience, Nina is an industry expert adept in transforming businesses through her leadership and vision. Her skills include Change Management, Global Delivery and Contact Centre Operations, backed by an inspiring track-record of shaping various business units to run repeatable matured delivery platforms. At BPET he drives a compliance focused consultancy approach, resulting in satisfied clients. On her watch, the enterprise aspires to achieve the industry best standards and not just settle for existing compliance certifications.

Randeep Dhanjal

Director, BPET
(Business Process Excellence & Transformation)

Randeep has over 20 years of experience in value creation across multiple domains of Financial Services, Insurance, Information & Technology, Human Capital, Shipping & Logistics, Travel & Utilities. He is skilled at leveraging various transformation levers like Automation, Art of Possible, Lean & Six Sigma, Analytics, PRINCE 2 tenets, and Design Thinking. In his current role, he leads the Operations excellence framework and high impact projects across the Enterprise. He facilitates data visualization, deriving meaningful insights for opportunity identification and problem solving.

Amit Suri

Director, BPET
(Business Process Excellence & Transformation)

As a Quality Professional, Amit has significant experience working with various global organisations across Healthcare, HR, Telecom, ITES & BPM. For over 15 years he has been instrumental in driving enterprise-wide quality initiatives resulting in successful and measurable impact on customer satisfaction, quality, cost and productivity. He is skilled at driving continuous process improvements through programs like Kaizen, 5S, Lean, Ideations.Expertise: Quality Assurance – ISO9001, QMS Deployment, Risk Management, Lean Six Sigma, Project Management.

Testimonials

Murli Govindan

Sr. General Manager–Ops

“With the implementation of the OPEX structure we have been able to streamline the BFS process. We were exercising all the controls in a structured format. OpEx team helping and guiding Ops, quality and training teams to address & mitigate GAPs in the processes and also how controls can be bettered to mitigate ops risk elements.

Jaison Augustine

EVP & BU Head-Shipping & Logistics

"I see the OpEx team is a critical part of our Quality Management System and Compliance framework. This team helps us identify and fix issues before non-conformities become major problems. Their monthly rigor and output dashboards covering every aspect of the BU operations. allow me as a business owner to sleep well at night. They keep us honest and I am grateful for their inputs.”

Gagan Anand

Corporate VP- Ops

Thanks for conducting the Opex Assessment for Howden and Canopius accounts as most of the observations identified have been eye-openers and this has surely brought focus within our teams to improve them on priority. Team built multiple checklists (eg. Handover checklist)

Jaison Augustine

EVP & BU Head-Shipping & Logistics

"I see the OpEx team is a critical part of our Quality Management System and Compliance framework. This team helps us identify and fix issues before non-conformities become major problems. Their monthly rigor and output dashboards covering every aspect of the BU operations. allow me as a business owner to sleep well at night. They keep us honest and I am grateful for their inputs.”

Adrian McKnight

EVP – Digital Transformation Group

This (Scoops Initiative) is very good team – well done…..as a company we will benefit from more like this.

Mayank Garg

General Manager

Opex is a very well designed structure that audits all the functions in the business with minute details, this helps to keep the business healthy and shares gaps and areas of opportunities.. really helpful in staying compliant on aon SOW / contracts and ISO compliance .Team is very co-operative while maintaining utmost professionalism, they make effort to understand business nuances and amend the artifacts accordingly

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